Careers

Xenon FS simplifies Full Container Load drayage management. With our proprietary cloud-based technology, extensive partner network, and deep industry experience, Xenon FS is able to offer our customers end-to-end solutions for rate quoting and order handling.

The international FCL market is evolving with a greater need to take control of drayage. Xenon FS is poised to meet this growing demand for FCL drayage management by expanding our team.

Job Title: Inside Sales Support Representative
Location: Ventura, CA
Job Responsibilities:
  • Research potential leads from business directories, web searches, and digital resources
  • Qualify leads from digital campaigns, conferences, references, tradeshows, etc.
  • Present and deliver information to potential clients
  • Answer potential client questions and follow-up call questions
  • Track weekly, monthly, and quarterly performance and sales metrics
  • Build pipelines with channel partners and team members to close sales
  • Maintain database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Close sales and work with client through closing process
  • Cold call/email potential client to promote Xenon and/or identify decision makers
  • Understand client needs and offer solutions and support
  • Work with management to ensure alignment with company strategy in forecasting and business plans
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Monitor industry trends and how key factors impact business strategies for our company and our customers
  • When needed due to volume peaks or staff coverage, assist the Operations team in managing customer shipments and requests
Job Requirements:
  • 2+ years of recent experience within the transportation industry, preferably with an NVOCC/Freight Forwarder or FCL drayage carrier; or previous experience in outbound call center, inside sales experience, or related experience preferred
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
  • High degree of initiative and independent execution
  • Comfortable making cold calls and talking to new people all day
  • Persuasive and goal-oriented
  • Possess an energetic, outgoing, and friendly demeanor
  • Eager to expand company with new sales, clients, and territories
  • Self-motivated and self-directed
  • Able to multitask, prioritize, and manage time efficiently
  • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Ability to respond to high volume of communications daily
Job Title: FCL Drayage Customer Service and Dispatch Representative
Location: Ventura, CA
Job Responsibilities:
  • Coordinate shipment for customer per their specifications and minimizing costs as if they were our own
  • Closely monitor shipments, always striving towards defect free service to our customers
  • Immediately advise customers of any variances including additional charges, revised dates/times, and updated requirements
  • Communicate with network of drayage carriers to cover loads, send rate sheets, dispatch load assignments and assist drivers with routing and other needs or questions
  • Monitor carrier movement from shipper to receiver to ensure load is picked up/delivered on time and in the intended condition
  • Ensure timely update of shipment milestones, whether updated directly by our vendor or updated by our company on our vendors’ their behalf
  • Request and audit all necessary shipping and carrier documents
  • Respond to high volume of communications daily
  • Work with management to ensure alignment with company strategy in forecasting and business plans
  • Recommend changes in products, service, and policy by evaluating results and competitive developments
  • Monitor industry trends and how key factors impact business strategies for our company and our customers
Job Requirements:
  • 2+ years of recent experience within the transportation industry, preferably with an NVOCC/Freight Forwarder or FCL drayage carrier
  • Excellent customer service, communication (both verbal & written), problem solving and negotiation skills are required
  • Ability to perform in a high speed, deadline-driven environment with rapidly changing priorities
  • High degree of initiative and independent execution
  • Proficient in Microsoft Office – Excel, PowerPoint, Word

Apply

Please submit your resume to careers@xenonfs.com.